When will pre-orders be delivered?
Pre-orders will be dispatched as soon as we can send them to you. We are aiming to have all pre-orders dispatched by the 8th January.
Why does it take this long?
We are printing and binding the planners as quickly as we can however, there is a lot of handwork and care which goes into the process. We want to make sure your planner is perfect so this takes a little bit of time!
What if I want to order other products with my pre-order?
You can still order other Pumpkin Productivity products. These will all be shipped together once your planner is ready to be dispatched.
I ordered a digital Pumpkin Paper, how do I access it?
You will receive an order confirmation email as well as another email which will contain a link to your Pumpkin Paper digital download. Please click on this link to open the pdf and save to your computer/digital device.
Is your packaging eco friendly?
Yes, it is biodegradable and recyclable.
Do you ship internationally?
We do! Click here to see our shipping options.
How do I return my item(s)?
Please find more information about returns here.
If you have selected tracked shipping for your order and your tracking information has not been updated for over 1 week, please contact the Pumpkin Productivity customer service team immediately.
Please find our terms and conditions here.
Please contact a member of the Pumpkin Productivity team at email@example.com for any further questions or queries.