FAQ

When will my order be shipped?

We aim to get all orders dispatched within 48 hours (this may take longer during peak launch periods). You will receive both an order confirmation once your order is placed and an order dispatch email. Please check your junk email as it might end up in there! 

 

I ordered a digital Pumpkin Paper, how do I access it?

You will receive an order confirmation email as well as another email which will contain a link to your Pumpkin Paper digital download. Please click on this link to open the pdf and save to your computer/digital device.

 

Is your packaging eco friendly? 

Yes, it is biodegradable and recyclable. 

 

Do you ship internationally?

We do! Click here to see our shipping options. 

 

How do I return my item(s)?

Please find more information about returns here.

 

Returned shipments:

If the shipping service is unable to deliver your item(s) or customs payments are not make in time, your package will be returned to our warehouse and you will receive an automatic refund once your item(s) have been processed by our team. If you wish to reorder your items, you can do this via our website. Please check your address is entered correctly and select tracked shipping to avoid your item(s) being undeliverable.

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Why is my tracking not being updated?
If you have selected tracked shipping for your order and your tracking information has not been updated for over 1 week, please contact the Pumpkin Productivity customer service team immediately. 

 

 

Please find our terms and conditions here.

Please contact a member of the Pumpkin Productivity team at pumpkinproductivity@sixteenth.co for any further questions or queries.