FAQ

 When will pre-orders be delivered?

Pre-orders will be dispatched as soon as we can send them to you. This could take up to 30 working days. 

 

Why does it take this long? 

We are printing and binding the planners as quickly as we can however, there is a lot of handwork and care which goes into the process. We want to make sure your planner is perfect so this takes a little bit of time! 

 

What if I want to order other products with my pre-order?

You can still order other Pumpkin Productivity products. These will all be shipped together once your planner is ready to be dispatched. 

 

What dates are included in the 2020-21 Academic Planner?

The planner runs from September 2020 - September 2021. 

 

I ordered a digital Pumpkin Paper, how do I access it?

You will receive an order confirmation email as well as another email which will contain a link to your Pumpkin Paper digital download. Please click on this link to open the pdf and save to your computer/digital device.

 

Is your packaging eco friendly? 

Yes, it is biodegradable and recyclable. 

 

Do you ship internationally?

We do! Click here to see our shipping options. 

 

How do I return my item(s)?

Please find more information about returns here.

 


Please find our terms and conditions here.

Please contact a member of the Pumpkin Productivity team at pumpkinproductivity@sixteenth.co for any further questions or queries.