FAQ

 When will pre-orders be delivered?

Pre-orders will be dispatched as soon as we can send them to you. We are aiming to have all pre-orders dispatched by the 8th January. 

 

Why does it take this long? 

We are printing and binding the planners as quickly as we can however, there is a lot of handwork and care which goes into the process. We want to make sure your planner is perfect so this takes a little bit of time! 

 

What if I want to order other products with my pre-order?

You can still order other Pumpkin Productivity products. These will all be shipped together once your planner is ready to be dispatched. 

 

I ordered a digital Pumpkin Paper, how do I access it?

You will receive an order confirmation email as well as another email which will contain a link to your Pumpkin Paper digital download. Please click on this link to open the pdf and save to your computer/digital device.

 

Is your packaging eco friendly? 

Yes, it is biodegradable and recyclable. 

 

Do you ship internationally?

We do! Click here to see our shipping options. 

 

How do I return my item(s)?

Please find more information about returns here.

 

Please find our terms and conditions here.

Please contact a member of the Pumpkin Productivity team at pumpkinproductivity@sixteenth.co for any further questions or queries.